Ratings

Customer Satisfaction Index:

90.18%
Based on 3685 rates on 17 portals.

Evaluation Criteria:

Rooms:
4.44 of 5
Location:
4.82 of 5
Cleanliness:
4.65 of 5
:
4.5 of 5
:
4.21 of 5
Breakfast:
4.42 of 5
Bar:
4.31 of 5
:
4.6 of 5

Overall Rating:

Customer Alliance, 4.66
Agoda, 4.15
Booking.com, 4.45
Despegar.com, 4.3
Expedia, 4.51
Facebook, 4.5
Google, 4.6
HolidayCheck, 4.69
Hotel.de, 4.05
Hotelreservierung.de, 4.3
Hotels.com, 4.6
HRS, 4.15
Orbitz, 4.3
TopHotels.ru, 5
Travelocity, 4.67
Yelp, 4
Zoover, 4.35
May 2019 , (5,0)

We loved staying here, the location was amazing and the hotel itself was perfect

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Rooms 5 of 5

Breakfast 5 of 5

Bar 5 of 5

5 of 5

Location 5 of 5
Extremely convenient location!

Cleanliness 5 of 5

5 of 5
We talked to the front desk staff for directions etc (we spoke with Patrick) and he was wonderful! Very helpful, wrote out directions for us, and really helped us get the most out of our stay

5 of 5


Sara, 20 years old
Type of stay:
April 2019 , (4,7)

We especially appreciated the recommendation to get the Innsbruck card.

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Rooms 5 of 5

Breakfast 5 of 5

3 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5


Type of stay:
April 2019 , (5,0)

Absolutely fantastic, cannot think how it could improve. Really useful hot drinks facilities and helpful, friendly staff. Highly recommended :-)

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Rooms 5 of 5
Excellent views, lovely bathroom, good storage and very comfortable bedding.

Breakfast 5 of 5

Bar 5 of 5

5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5


Type of stay:
October 2018 , (4,0)

Great location. Would have preferred a room with a view.

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Rooms 4 of 5

Location 5 of 5

Cleanliness 4 of 5

3 of 5
No one to help with bags upon check In. People at desk very nice, but perhaps more than one person could be on duty to help guests .

4 of 5


Type of stay:
October 2018 , (4,6)

Excellent, it fit right in with the whole Innsbruck scene.

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Rooms 5 of 5
Two rooms for three of us was perfect.

Breakfast 4 of 5
Selection at the tea bar was very good, and the dining area is charming.

Bar 4 of 5
Very charming.

Location 5 of 5
Short walk to every where we wanted to go.

Cleanliness 5 of 5
The suite was spotless.

5 of 5
Could not have been more helpful.

4 of 5
Good value.


Denny, 70 years old
Type of stay:
October 2018 , (5,0)

Lovely hotel in prime location. Quiet modern rooms - would highly recommend.

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Rooms 5 of 5
Clean, modern and very comfortable

Breakfast 5 of 5
Good selection and lovely room

Location 5 of 5
Perfect location in a beautiful old part of town. Wonderful view of river.

Cleanliness 5 of 5

5 of 5
Wonderful helpful and friendly staff

5 of 5


Wendy, 50 years old
Type of stay:
September 2018 , (5,0)

We loved your hotel. The location is perfect.

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Rooms 5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5

Breakfast 5 of 5

Bar 5 of 5


Type of stay: private
September 2018 , (5,0)

Hotel in great location for the old city, breakfast was very good, and staff very helpful

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Rooms 5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5

Breakfast 5 of 5


Type of stay: private
August 2018 , (4,3)

Very good experience. Room comfortable, but outdated. Great location to discover Innsbruck.

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Rooms 4 of 5
AC making a lot of noise and not cooling the room enough

Location 5 of 5

Cleanliness 5 of 5

4 of 5

4 of 5

Breakfast 4 of 5
Some variety would be good

Bar 4 of 5
We just went for the welcome drink


Denis F., 50 years old
Type of stay: private
August 2018 , (4,2)

I appreciated very much staying at Hotel Mondschein, especially the chivalric style, the great location, the modern rooms, the stars in the ceiling and the kindness of the personnel. However, some additional attention must also be paid to the cleanliness of laundry (towels and sheets) and to the plumbing (sink faucet was a little running at the base when stopped on hot water).

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Rooms 4 of 5

Location 5 of 5

Cleanliness 3 of 5

5 of 5

4 of 5

Breakfast 4 of 5


George, 30 years old
Type of stay: private
August 2018 , (5,0)

We'll stay the hotel when we have another opportunity to visit Innsbruck.

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Rooms 5 of 5
Enough space for family e.g. 4 persons.

Location 5 of 5
Very close to the old town and nice view.

Cleanliness 5 of 5
Very well cleaned.

5 of 5
Friendly staff at the reception and at the restaurant for breakfast.

5 of 5
Excellent.

Breakfast 5 of 5
Fresh, well selected and coordinated in continental and American styles.


Type of stay: private
August 2018 , (4,7)

Staff in reception is very friendly and professional!! Good proximity is another advantage. Thank you and stayed enjoyable

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Rooms 5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

4 of 5

Breakfast 4 of 5


Type of stay: private
August 2018 , (4,8)

Great location. Very helpful and friendly staff, especially the morning staff person at the desk and the person who gave us ice to fill our cooler. I highly recommend this hotel for stays in Innsbruck.

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Rooms 4 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5


Type of stay: private
August 2018 , (5,0)

A wonderful experience for our family's two night stay in Innsbruck. The family room worked out very well for travelling with our two teenage children who were as equally impressed as the parents.

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Rooms 5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5

Breakfast 5 of 5


Michael F., 50 years old
Type of stay: private
July 2018 , (5,0)

We had the most wonderful stay in a historic, beautiful town. If we were to go back, we would plan to stay here in this cozy "moonlight" hotel, only for longer next time. Our 18 year old daughter will definitely return. We surely hope to.

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Rooms 5 of 5
Our room was clean and nicely decorated. The linens were fresh and comfortable. The bathroom floor looked like a spectacular starry night.

Location 5 of 5
Very convenient location. Nice walk to the old town across the river. Quiet area

Cleanliness 5 of 5
Exceptionally clean!!

5 of 5
Friendly and accommodating

5 of 5
Got our money's worth and more

Breakfast 5 of 5
Very good. The food was delicious and nourishing. The coffee was excellent!!


Type of stay: private
July 2018 , (4,5)

Great place to stay.

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Rooms 5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

3 of 5

Breakfast 4 of 5


Type of stay: private
July 2018 , (4,6)

Very good location just over the bridge from the old town, lovely staff, all very welcoming.

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Rooms 5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

4 of 5

Breakfast 4 of 5

Bar 4 of 5


Type of stay: private
July 2018 , (5,0)

A very memorable stay in Innsbruck. We had a very courteous and friendly staff that provided us with a lot of information and assistance regarding the city. Would definitely stay there again.

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Rooms 5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5

Breakfast 5 of 5


Type of stay: private
July 2018 , (4,7)

Absolutely wonderful. A super location so close to the Old Town and yet away from the hustle and bustle. Staff, room, breakfasts and location made for n exceptional stay. We also made use of the hotel's car park just behind the main hotel and we left it there the whole of our stay. The owners and staff have a gem of a hotel and should be immensely proud.

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Rooms 4 of 5
Room at front with river and city view would have been nice but obviously in short supply. Our inside room was very freshly decorated and very well fitted.

Location 5 of 5
On the edge of the river with nice short walk over the bridge gave immediate access to Old Town - brilliant location.

Cleanliness 5 of 5
Exceptionally clean

5 of 5
Very very friendly and helpful

4 of 5
For its location and facilities it was good value.

Breakfast 5 of 5
Cannot be faulted - a really good choice of food and coffees etc.


Peter t., 70 years old
Type of stay: private
July 2018 , (4,2)

Very good, the only thing missing was an airconditioning in the room.

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Rooms 4 of 5

Location 4 of 5

Cleanliness 4 of 5

5 of 5

4 of 5

Breakfast 4 of 5


J. D., 60 years old
Type of stay: private
July 2018 , (4,8)

Very satisfied, I requested and got a single room looking over the river. Very comfortable room with great views. Best breakfast of my trip, and very friendly, helpful staff. Great location close to Old Town.

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Rooms 5 of 5

Location 5 of 5

Cleanliness 4 of 5

5 of 5

5 of 5

Breakfast 5 of 5


Iona, 50 years old
Type of stay: private
July 2018 , (4,7)

Is was a fine hotel, but no weiv from our room

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Rooms 4 of 5
Bad/ no wiev

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5

Breakfast 4 of 5


Type of stay: private
June 2018 , (5,0)

Great hotel, close to everything, no need to drive anywhere!

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Rooms 5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5

Breakfast 5 of 5

Bar 5 of 5
Cute bartender!


Type of stay: private
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