Ratings

Customer Satisfaction Index:

90.14%
Based on 3831 rates on 18 portals.

Evaluation Criteria:

Rooms:
4.38 of 5
Location:
4.81 of 5
Cleanliness:
4.65 of 5
:
4.5 of 5
:
4.21 of 5
Breakfast:
4.43 of 5
Bar:
4.31 of 5
:
4.31 of 5

Overall Rating:

Customer Alliance, 4.66
Agoda, 4.15
Booking.com, 4.45
Despegar.com, 4.35
Expedia, 4.51
Facebook, 4.5
Google, 4.6
HolidayCheck, 4.56
Hotel.de, 4.05
Hotelreservierung.de, 4.3
Hotels.com, 4.6
HRS, 4.45
Orbitz, 4.3
Petit Futé, 4
TopHotels.ru, 5
Travelocity, 4.75
Yelp, 4
Zoover, 4.35
September 2019 , (4,7)

Overall a very good experience.

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Rooms 5 of 5

Breakfast 4 of 5

Bar 4 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5


Tom, 50 years old
Type of stay:
August 2019 , (4,8)

Excellent but wifi speed shall be improved as we found it too slow

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Rooms 4 of 5
well arranged, enough space and clean

Location 5 of 5
very close to old town and bus stop

Cleanliness 5 of 5

5 of 5
All necessary information provided

5 of 5


Yasutsugu y., 60 years old
Type of stay:
August 2019 , (4,9)

A friendly hotel with excellent service from nice people - we enjoyed our short stay.

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Rooms 5 of 5
It was quiet and comfortable with a great shower

Breakfast 5 of 5
We thought it was a very good breakfast - a very attentive lady looked after us.

4 of 5
I think we did but can't remember

Location 5 of 5
Straight across the bridge to the historic centre and its own private garage behind

Cleanliness 5 of 5
All was clean and tidy

5 of 5
Both the evening and morning receptionists were very pleasant and helpful - responding to questions with detailed knowledge.

5 of 5
It was fine value


Type of stay:
July 2019 , (5,0)

We enjoyed our stay very much, and would be happy to stay at Hotel Mondschein again!

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Rooms 5 of 5
The room had everything we needed. It was clean, spacious, and quiet.

Breakfast 5 of 5

5 of 5
No problems with the wifi, very good internet speed.

Location 5 of 5
Convenient location, very close to the old town and the Nordkettenbahn.

Cleanliness 5 of 5

5 of 5

5 of 5


Birte T., 40 years old
Type of stay:
July 2019 , (4,8)

Great but bathroom and bedding let's you down.

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Rooms 4 of 5
Great view and a/c! Loved the stars. Bathroom dated and didn't work well- water everywhere when showering!

Breakfast 5 of 5
Other hotels have a wider range but you have the best selection and great coffee.

Location 5 of 5
Handy for the old town

Cleanliness 5 of 5

5 of 5

5 of 5


Type of stay:
June 2019 , (4,7)

Great hotel great location and thankfull for letning us come to this wellkept wonderful old hotel!!!

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Rooms 4 of 5
Tastefull!

Breakfast 4 of 5
I miss the swedish cheese...

5 of 5

Location 5 of 5
You just step out and then you are in the middle of everything!

Cleanliness 5 of 5

5 of 5
Polite and friendly!

5 of 5


Susanne and A., 50 years old
Type of stay:
June 2019 , (3,9)

Good hotel in a good location staff very friendly but would not say 4 star You should provide free water as it was very hot 36 degrees temperature the ac was good but made too much noise st night the fridge was giving out hot air also need to provide more toiletries but overall enjoy my stay

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Rooms 3 of 5
Too much noise at night Wouldn’t say 4 staff as the cleaners were a bit tight on the toiletries like they never replaced the shower gel we really had to squeeze out to use the creams was never replaced tissues only replaced after day 3 No kettle in room found to be basic more like 3 stars

Breakfast 3 of 5
Average could have better selection got a bit repetitive like Fried eggs. Sausages potatoes brown bread

5 of 5
Good fast service

Location 5 of 5
Very convenient very central near everything

Cleanliness 3 of 5
Could be better Cleaners didn’t clean the sink or mirrors properly

5 of 5
Staff very friendly and helpful very polite

3 of 5
Average


Mrs C., 50 years old
Type of stay:
June 2019 , (5,0)

We had a great time staying there. The extra stress added by the lost bags was tamed by the understanding and kindness of the receptionists. We have 9, and 6 year old and it was very kid friendly as well.

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Rooms 5 of 5
we had great views, children had their separate beds. Loved the decoration, bathroom was clean.

Breakfast 5 of 5
It was a great selection of options and everything was fresh!

5 of 5

Location 5 of 5
Right across old town, right at a crossing bridge.

Cleanliness 5 of 5

5 of 5
We met 3 ladies and they were all very friendly, answered all of our questions and gave us some advice. Our bags were delayed by 2 day due to airline travel issues, and all three ladies were extremely sympathetic and helpful to get us back on our trip. They helped with parking and letting us use the hotel address with delivery.

5 of 5


Viktoria, 40 years old
Type of stay:
June 2019 , (4,4)

Stayed in a large comfortable family room, loved the location and the historic building.

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Rooms 4 of 5
Loved the view and comfortable bed

Breakfast 4 of 5
Good selection, liked the large offering of different teas and herbal infusions.

4 of 5

Location 5 of 5
Perfectly located to reach everything central in Innsbruck

Cleanliness 5 of 5

5 of 5
Very helpful, smiling and welcoming. Realised it was my birthday and gave me a nice "happy birthday" - impressed!

4 of 5


Type of stay:
June 2019 , (4,6)

That was my second stay in that hotel. I'll be back!

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Rooms 3 of 5
You can hardly eliminate noise under the window

Breakfast 5 of 5

4 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5


Darko I., 80 years old
Type of stay:
June 2019 , (5,0)

Everything exceeded our expectations. Great room, bathroom, coffee tea station, breakfast all great.

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Rooms 5 of 5
Everything

Breakfast 5 of 5
Great variety

5 of 5
No problems

Location 5 of 5
Great location

Cleanliness 5 of 5
Excellent room

5 of 5
We asked for a fan and the staff accommodated us.

5 of 5


Jennifer, 40 years old
Type of stay:
May 2019 , (4,9)

Extremely impressed with the quality of this hotel - the spaciousness of the family suite, great location, helpful and friendly staff. Would absolutely recommend!

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Rooms 5 of 5
Stayed in the family suite which was spacious, comfortable and very quiet! Very impressed with this hotel!

Breakfast 5 of 5
Quite a breakfast spread each morning with great variety and very filling.

Bar 4 of 5
Cozy and a very friendly bartender

5 of 5

Location 5 of 5
Excellent location just across the river from Old Town.

Cleanliness 5 of 5

5 of 5
Front desk staff were very helpful in giving advice and direction.

5 of 5


Denise S., 50 years old
Type of stay:
May 2019 , (4,6)

Very enjoyable stay, would stay there again

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Rooms 4 of 5
Comfortable, clean, liked the separate wc from the shower.

Breakfast 5 of 5
Didn't have to ask for soya milk! was already provided. Cups/mugs could have been bigger

5 of 5
It worked.

Location 5 of 5
central for everything!

Cleanliness 5 of 5
very clean wc and shower.

4 of 5
some resistance to letting us have a kettle, but eventually let us have one, with no problems

4 of 5
Good value for location and quality


Mr & Mrs G., 70 years old
Type of stay:
May 2019 , (5,0)

We loved staying here, the location was amazing and the hotel itself was perfect

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Rooms 5 of 5

Breakfast 5 of 5

Bar 5 of 5

5 of 5

Location 5 of 5
Extremely convenient location!

Cleanliness 5 of 5

5 of 5
We talked to the front desk staff for directions etc (we spoke with Patrick) and he was wonderful! Very helpful, wrote out directions for us, and really helped us get the most out of our stay

5 of 5


Sara, 20 years old
Type of stay:
April 2019 , (4,7)

We especially appreciated the recommendation to get the Innsbruck card.

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Rooms 5 of 5

Breakfast 5 of 5

3 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5


Type of stay:
April 2019 , (5,0)

Absolutely fantastic, cannot think how it could improve. Really useful hot drinks facilities and helpful, friendly staff. Highly recommended :-)

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Rooms 5 of 5
Excellent views, lovely bathroom, good storage and very comfortable bedding.

Breakfast 5 of 5

Bar 5 of 5

5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5


Type of stay:
October 2018 , (4,0)

Great location. Would have preferred a room with a view.

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Rooms 4 of 5

Location 5 of 5

Cleanliness 4 of 5

3 of 5
No one to help with bags upon check In. People at desk very nice, but perhaps more than one person could be on duty to help guests .

4 of 5


Type of stay:
October 2018 , (4,6)

Excellent, it fit right in with the whole Innsbruck scene.

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Rooms 5 of 5
Two rooms for three of us was perfect.

Breakfast 4 of 5
Selection at the tea bar was very good, and the dining area is charming.

Bar 4 of 5
Very charming.

Location 5 of 5
Short walk to every where we wanted to go.

Cleanliness 5 of 5
The suite was spotless.

5 of 5
Could not have been more helpful.

4 of 5
Good value.


Denny, 70 years old
Type of stay:
October 2018 , (5,0)

Lovely hotel in prime location. Quiet modern rooms - would highly recommend.

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Rooms 5 of 5
Clean, modern and very comfortable

Breakfast 5 of 5
Good selection and lovely room

Location 5 of 5
Perfect location in a beautiful old part of town. Wonderful view of river.

Cleanliness 5 of 5

5 of 5
Wonderful helpful and friendly staff

5 of 5


Wendy, 50 years old
Type of stay:
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