Ratings

Customer Satisfaction Index:

90.33%
Based on 3782 rates on 18 portals.

Evaluation Criteria:

Rooms:
4.47 of 5
Location:
4.8 of 5
Cleanliness:
4.66 of 5
:
4.54 of 5
:
4.22 of 5
Breakfast:
4.44 of 5
Bar:
4.32 of 5
:
4.26 of 5

Overall Rating:

Customer Alliance, 4.66
Agoda, 4.25
Booking.com, 4.45
Despegar.com, 4.35
Expedia, 4.53
Facebook, 4.5
Google, 4.6
HolidayCheck, 4.5
Hotel.de, 4.05
Hotelreservierung.de, 4.3
Hotels.com, 4.6
HRS, 4.4
Orbitz, 4.3
Petit Futé, 4
TopHotels.ru, 5
Travelocity, 4.83
Yelp, 4
Zoover, 4.35
March 2020 , (5,0)

We will not stay any place else next time we visit Innsbruck. We loved the place and had a very pleasant experience.

+read more

Rooms 5 of 5
Very clean and very comfortable and had an excellent view of the "old town" river and the mountains. It was quieter than we expected given that it is on a busy street.

Breakfast 5 of 5
Excellent choices and plentiful.

Bar 5 of 5
Cozy and friendly.

5 of 5

Location 5 of 5
Close to the "old town" and reasonably short walking distance from the Innsbruck Hbf.

Cleanliness 5 of 5
Perfectly clean . . .

5 of 5
Always available and always willing to help and very friendly.

5 of 5


Munir Orgun, 60 years old
Type of stay:
March 2020 , (5,0)

Thoroughly enjoyable.

+read more

Rooms 5 of 5

Breakfast 5 of 5
Healthy hearty options, very good quality

5 of 5

Location 5 of 5
Helpful receptionist, historical charm

Cleanliness 5 of 5

5 of 5
Friendly and helpful

5 of 5


Peter Dalziel, 60 years old
Type of stay:
February 2020 , (4,3)

Wonderful! I love Innsbruck and I love this hotel. I have been there before - 4 years ago and enjoyed the same experience then. The town has so much culture and things to do. The scenery is unbeatable - stunningly beautiful. The food is good in the restaurants and the shops sell allot of sweet and fattening temptations which I heavily indulged in! Anyone thinking of a Winter break in the Tirol I'd say do it. It is the most wonderful place for a proper Winter vacation. You couldn't stay at a more convenient Town in the Tirol than Innsbruck with its International Airport nearby 3 mountain chains surrounding the Town and lots of places of historical interest to visit. A remarkable place.

+read more

Rooms 4 of 5
The beds are comfortable, bathroom is fabulous with both bath and shower and sparkling tiles. The room had the most stunning view of the river, old town and mountains. I also appreciated having a safe and a fridge in the room. The size was reasonable and facilities accessible.

Breakfast 4 of 5
I loved the pastries. Some had a delicious surprise filling! The hot food was nice. Plenty of choice of cold foods. Being English I would have loved to have had table service rather than a buffet but I realize that is the norm for most of Europe.

4 of 5
I got quite good wifi reception and streaming on my mobile phone. It wasn't as fast as my home Wifi, but I have the best superfast service BT provide and would not expect a hotel's wifi to compare.

Location 5 of 5
You couldn't ask for a better location - adjacent to the old town and very near the transport up the Nordkette Mountains . Next door to a very nice cinema and dozens of restaurants very nearby within a few minutes walk. Ideal and the best location available!

Cleanliness 4 of 5
The room toilet and bathroom were kept spotlessly clean. However, the sheets tended to trap body hair which is why I have not given a 5 rating.

5 of 5
So accommodating and helpful all of them. The receptionists provided a really nice welcome and the breakfast staff were polite and courteous.

4 of 5
I have to book cancellation free rooms which is always quite an expense but even with this the room represented very good value. There were even rooms considerably cheaper but for that you sacrifice the amazing view. I thought the tarrif was very appropriate for the standard of room and location.


Christopher Ward, 50 years old
Type of stay:
January 2020 , (4,7)

nice location, very close to the centre town, very nice and helpfull staff.

+read more

Rooms 4 of 5

Breakfast 5 of 5

5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

4 of 5


Federico, 40 years old
Type of stay:
January 2020 , (4,9)

we enjoied our stay and the trips to the mountans and the zoo. we liked to live close to restaurants and shops. we had only one small problem. it was the air condition in our room. the room was too warm at night , but it helped to open the window. apart from that everything was to our full satisfaktion, and we will come back .

+read more

Rooms 5 of 5
A good bed , big bathroom and no noise at night

Bar 5 of 5
we liked the different kinds of bread and cheese , and all the other possebilities

4 of 5

Location 5 of 5
close to the river , the old town and the mountain tops all the way round Innsbruck.

Cleanliness 5 of 5
the room/bathroom was very clean every day and we looked forward to see how the bed was made.

5 of 5
very helpfull and smiling

5 of 5
everything was easy and in order.


Type of stay:
January 2020 , (4,6)

Our experience was great in every way. Excellent value .Strongly recommend this Hotel in Innsbruck.

+read more

Rooms 5 of 5
Comfortable, clean and very functional room.

Breakfast 5 of 5
Great selection of hot and cold breakfast food. Very professional staff. 24 hr complimentary specialty coffe a bonus.

Bar 4 of 5
Very friendly and professional staff.

4 of 5
Free wi-fi worked as expected.

Location 5 of 5
Hotel location could not be better - 100 meters from the old city quarter.

Cleanliness 5 of 5
Every aspect of the hotel was consistently clean and organized.

5 of 5
Front desk staff most helpful with maps, directions, recommendations, etc. The breakfast room and Bar staff very efficient and professional. All staff spoke English.

4 of 5
Great value. There were cheaper rooms available but the location, cleanliness and staff makes this hotel a great choice when visiting Innsbruck.


Brian, 60 years old
Type of stay:
January 2020 , (4,3)

Good. The hotel is according to what you pay. Is a nice hotel, excellent location, nice breakfast.

+read more

Rooms 4 of 5

Breakfast 3 of 5

4 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

4 of 5


Type of stay:
December 2019 , (4,7)

If I will come again to İnnsbruck, my choise will be Mondschein

+read more

Rooms 5 of 5
Very comfortable

Breakfast 5 of 5
All foods are delisious

5 of 5
Very fast

Location 5 of 5
Near the old town and inn river

Cleanliness 5 of 5
Very clean room

5 of 5
All of them perfect

3 of 5
For Turkish Liras a little expensive


Serkan Kavakli, 40 years old
Type of stay:
December 2019 , (5,0)

It was most enjoyable and we loved everything about the hotel!

+read more

Rooms 5 of 5
Attention to detail, good bedding and very clean!

Breakfast 5 of 5
It was a great variety and everything was delicious!

5 of 5

Location 5 of 5
Close to the old town and we found it to be central to everything

Cleanliness 5 of 5

5 of 5
Staff was extremely friendly and helpfull!

5 of 5


Tania Botha, 40 years old
Type of stay:
December 2019 , (4,3)

Very enjoyable and convenient for the city

+read more

Rooms 4 of 5
Very clean and it was especially nice that we were provided with a kettle to prepare tea in our room.

Breakfast 4 of 5

3 of 5
Speeds not great

Location 5 of 5
So close to the main centre

Cleanliness 5 of 5

5 of 5
Everyone we spoke to in the hotel was friendly and spoke excellent English!!

4 of 5


Type of stay:
October 2019 , (5,0)

I had a very pleasant stay, the room, location and staff was excellent.

+read more

Rooms 5 of 5

Breakfast 5 of 5

5 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5


Type of stay:
October 2019 , (4,6)

Very satisfied. Would definitely stay here again if we do come by this way.

+read more

Rooms 4 of 5
Clean and the bed was very comfortable

Breakfast 4 of 5

5 of 5

Location 5 of 5
Very close to old city

Cleanliness 5 of 5
Everything is very clean

5 of 5
Staffs are very warm and friendly

4 of 5
Based on Swiss standard, it is reasonable


Lang Eng Goh Linda, 60 years old
Type of stay:
September 2019 , (5,0)

Iconic hotel by the riverside

+read more

Rooms 5 of 5
Clean and tidy

Breakfast 5 of 5
Love the bread with sugar powder on top

5 of 5
So far so good

Location 5 of 5
In front of the river and next to old town

Cleanliness 5 of 5
Super

5 of 5
Thanks to Patrick

5 of 5


Steve Young, 50 years old
Type of stay:
September 2019 , (5,0)

Excellent in all due respects - can't think of anything you could do better, perhaps some softer sheets in the bed?

+read more

Rooms 5 of 5
Clean, cosy, comfortable, wellness - everything you need

Location 5 of 5
Can't hardly be better, ust a few meters from historical centre.

Cleanliness 5 of 5

5 of 5
Keep on doing the good job, your staff is excellent

5 of 5
Excellent - compared to fancy international hotels, this is far better.


Patrick Leroyer, 60 years old
Type of stay: business
September 2019 , (4,7)

Overall a very good experience.

+read more

Rooms 5 of 5

Breakfast 4 of 5

Bar 4 of 5

Location 5 of 5

Cleanliness 5 of 5

5 of 5

5 of 5


Tom, 50 years old
Type of stay:
August 2019 , (4,8)

Excellent but wifi speed shall be improved as we found it too slow

+read more

Rooms 4 of 5
well arranged, enough space and clean

Location 5 of 5
very close to old town and bus stop

Cleanliness 5 of 5

5 of 5
All necessary information provided

5 of 5


Yasutsugu yamasaki, 60 years old
Type of stay:
August 2019 , (4,9)

A friendly hotel with excellent service from nice people - we enjoyed our short stay.

+read more

Rooms 5 of 5
It was quiet and comfortable with a great shower

Breakfast 5 of 5
We thought it was a very good breakfast - a very attentive lady looked after us.

4 of 5
I think we did but can't remember

Location 5 of 5
Straight across the bridge to the historic centre and its own private garage behind

Cleanliness 5 of 5
All was clean and tidy

5 of 5
Both the evening and morning receptionists were very pleasant and helpful - responding to questions with detailed knowledge.

5 of 5
It was fine value


Type of stay:
July 2019 , (5,0)

We enjoyed our stay very much, and would be happy to stay at Hotel Mondschein again!

+read more

Rooms 5 of 5
The room had everything we needed. It was clean, spacious, and quiet.

Breakfast 5 of 5

5 of 5
No problems with the wifi, very good internet speed.

Location 5 of 5
Convenient location, very close to the old town and the Nordkettenbahn.

Cleanliness 5 of 5

5 of 5

5 of 5


Birte Toft, 40 years old
Type of stay:
July 2019 , (4,8)

Great but bathroom and bedding let's you down.

+read more

Rooms 4 of 5
Great view and a/c! Loved the stars. Bathroom dated and didn't work well- water everywhere when showering!

Breakfast 5 of 5
Other hotels have a wider range but you have the best selection and great coffee.

Location 5 of 5
Handy for the old town

Cleanliness 5 of 5

5 of 5

5 of 5


Type of stay:
Facebook