Terms and conditions

• Prices
All prices are in EURO, including all taxes and fees.


• Booking Guarantee
We will require either credit card details or a deposit by bank transfer in the amount of your first night's stay. We reserve the right to pre-authorize the credit card to check the validity of the card. In case of missing guarantee for example, invalid or expired credit card we reserve the right to cancel the reservation.


• Right to withdraw from a contract
Please note, that the right of withdrawal within 14 days from contract conclusion is not applicable for contracts for accommodation. The cancellation conditions will apply.


• Cancellation Policy
The cancellation policy may vary depending on type of reservation. Please refer to the reservation confirmation to verify the cancellation policy. Early bird and Advance purchase rates can not be canceled. We can only accept written cancellation. Cancellations must be confirmed by us to ensure they have been received.


• Terms of payment
In general, the payment occurs at the hotel later than on departure. We accept American Express, Diners Club, JCB, MasterCard, Visa, Maestro / bank card and cash. If you book an Early bird or Advance purchase offer you agree to pay at the moment the reservation is confirmed.


• Group reservations
When booking for more than 10 persons different cancellation and payment conditions apply.


• Arrival and departure
On arrival the rooms are available from 2 pm. Please inform us about late arrival in time. On departure we ask you to vacate your room by 11 am.


• Dogs
Dogs are allowed upon previous approval. Please consider that dogs are prohibited in the breakfast room. We charge EUR 15,00 per dog/day, costs are without provisions. Dog owners are responsible for damage caused by their dog.


• Non smoking
All our rooms are non smoking. If you smoke in a room, we charge a cleaning fee of EUR 150.00.


Furthermore, the General Terms and Conditions for the Hotel Industry (AGBH) apply: http://www.hotelverband.at/down/AGBH_englisch.pdf

Jurisdiction is Innsbruck