Privacy Policy
This privacy policy applies to all persons who use the services of Hotel Mondschein, Hans Ischia & Co. The protection of your personal data is very important to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, DSG, and TKG). In this privacy policy, we inform you about the most important aspects of the processing of your personal data in our company.
CONTACTING US
If you use the contact form on our website or contact us by email, your details will be stored so that they can be used to process and respond to your request. This data will not be passed on to third parties without your consent.
INFORMATION ON DATA PROCESSING
For the purpose of processing the accommodation contract, we store the following data: your master data (name, postal address, email address, telephone number, date of birth, nationality), the data in travel documents (number, issuing authority, validity period), payment method data (credit card details), vehicle registration number (if using the hotel garage), your booking details (length of stay, conditions relating to the stay, and services requested).
The data you provide is necessary for the fulfillment of the contract or for the implementation of pre-contractual measures. Without this data, we cannot conclude the contract with you. This also applies if we do not collect the data from you but receive it from third parties (booking portals, travel agencies).
Data is not transferred to third parties, with the exception of transfers to fulfill our legal, contractual, or other legal obligations (banks and payment service providers for the purpose of payment processing, tax advisors, the Innsbruck and its Holiday Villages Tourism Association, Statistics/Registration Department, insurance companies and software service providers in certain cases).
If the booking process on our website is canceled, no data will be stored. If a contract is concluded, all data from the contractual relationship will be stored until the expiry of the statutory retention period (7 years).
We do not use profiling or automated decision-making.
Registration data
1.1. Registration requirement
Under Austrian registration law, you are required to register with us using the data specified in Sections 5 and 10 of the Registration Act. This concerns the following data: name, date of birth, gender, nationality, country of origin, address including postal code and – for foreign guests – type, number, issuing office, and issuing authority of a travel document, as well as the date of arrival and departure.
1.2. Guest register
We will keep this data in a guest register and store it for a period of 7 (seven) years in accordance with our legal obligation under § 19 of the Registration Act Implementation Ordinance. The data will not be transferred to a third country.
1.3. Data transfer
The data categories “arrival” and “departure” linked to the country of origin are forwarded to the municipality in which our accommodation is located in accordance with § 6 of the Tourism Statistics Ordinance. Aggregated data on the total number of overnight stays and the number of persons liable to pay the tourist tax must also be transmitted to the Innsbruck and its Holiday Villages Tourism Association, of which we are a member. This is done on the basis of § 19 of the Tyrolean Tourist Tax Act.
1.4. Legal basis for processing
The processing operations referred to in points 1.1 to 1.3 above are based on Art. 6 (1) (c) GDPR (legal basis).
1.5. Additional data transfer to TVB/municipality
In addition, we forward your postal code and year of birth (in pseudonymized or anonymized form) to our municipality and our TVB for statistical purposes for the creation and evaluation of origin and age statistics by the tourism association. This transfer is based on Art. 6 (1) (e) (task in the public interest) and (f) (overriding legitimate interests) GDPR. You may object to this at any time for reasons arising from your particular situation (Art. 21 (1) GDPR).
WELCOME CARD / WELCOME CARD PLUS (guest card)
2.1. General information
You have the option of obtaining a WELCOME CARD / WELCOME CARD PLUS. The WELCOME CARD / WELCOME CARD PLUS entitles you to discounts and/or services at various businesses in the region (e.g., discounted admission). . The WELCOME CARD / WELCOME CARD PLUS is valid for the duration of your stay with us.
2.2. Issuing the WELCOME CARD / WELCOME CARD PLUS
The WELCOME CARD / WELCOME CARD PLUS will only be issued and handed out by the accommodation provider at your request. It is issued either in the form of
• an electronically generated WELCOME CARD / WELCOME CARD PLUS or
• a manually created WELCOME CARD,
depending on the WELCOME CARD / WELCOME CARD PLUS system used by the TVB and/or the accommodation provider.
2.3. Processed personal data
For both the electronically generated and manually created WELCOME CARD / WELCOME CARD PLUS, the following pseudonymized personal data (see Article 32 GDPR), which is determined from the registration data (see point 1 above), is processed:
First name, first letter of last name, age category (for adults/children), country of origin, and length of stay (arrival/departure).
When using the WELCOME CARD / WELCOME CARD PLUS, the following additional personal data is processed: data on the usage cycle of the respective card, service usage, bookings, transaction logging, reference to the registration data by means of the registration form number and accommodation provider.
The data is required to verify identity and determine the validity period of the WELCOME CARD / WELCOME CARD PLUS with the respective service provider, and to enable the settlement of discounts between service providers, the TVB, and, if applicable, the accommodation providers.
2.4. Operation of the WELCOME CARD / WELCOME CARD PLUS system
The WELCOME CARD / WELCOME CARD PLUS system is operated by the local tourism association (“TVB”). Local accommodation providers and local businesses (“service providers”) are also involved.
The data processed for the WELCOME CARD / WELCOME CARD PLUS will be deleted after 40 (forty) months, unless further processing takes place for other legitimate purposes (e.g., registration).
2.5. Legal basis for processing
The processing of data for the purposes of the WELCOME CARD / WELCOME CARD PLUS is based on the General Terms and Conditions of the WELCOME CARD / WELCOME CARD PLUS specified in the supplement and the data protection information specified therein for the fulfillment of the contract. The statistical evaluation of pseudonymized data is based on the legitimate interest of the TVB (Article 6 (1) (f) GDPR), taking into account the legal tasks of the tourism associations according to the Tyrolean Tourism Act 2006, § 3 (2) (b), (d) and (e) and § 7 DSG.
2.6. Recipients of the data
The data processed for the purposes of the WELCOME CARD / WELCOME CARD PLUS is received by the local tourist board for billing purposes vis-à-vis the service providers and/or accommodation providers. The individual service providers who grant discounted services on the basis of the WELCOME CARD / WELCOME CARD PLUS also receive the data if you use the WELCOME CARD / WELCOME CARD PLUS services provided by these companies. In order to take advantage of discounts, you must present the respective WELCOME CARD / WELCOME CARD PLUS, on which the data is displayed, to the service provider and thus disclose it yourself. The business then checks whether it is (still) valid, usually by reading the barcode on the WELCOME CARD / WELCOME CARD PLUS and transmitting the barcode data to our IT processor. In doing so, pseudonymized personal data is also transmitted to the entrepreneur (first name, first letter of the last name, age category (for adults/children), country of origin, name/designation of the accommodation provider, card ID).
COOKIES
Our website uses cookies. These are small text files that are stored on your device with the help of your browser. They do not cause any damage. We use cookies to make our website user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser the next time you visit our website.
If you do not want this, you can set your browser to inform you about the setting of cookies and only allow this in individual cases.
If you deactivate cookies, the functionality of our website may be limited.
GOOGLE MAPS
This website uses Google Maps to display map information, which is provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). When using Google Maps, Google also collects, processes, and uses data about the use of the map functions by visitors to the websites. For more information about data processing by Google, please refer to Google's privacy policy at https://www.google.at/intl/en/policies/privacy. There, you can also change your settings in the privacy center so that you can manage and protect your data.
WEB ANALYSIS
This website uses the “Google Analytics” service provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) to analyze how users use the website. Cookies are used for this purpose, which enable an analysis of the use of the website by its users. The information generated in this way is transmitted to the provider's server and stored there. You can prevent this by setting your browser so that no cookies are stored.
We have concluded a corresponding contract with Google for order data processing.
IP anonymization is used on this website. Your IP address is recorded, but immediately pseudonymized [e.g., by deleting the last 8 bits]. This means that only a rough localization is possible.
For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de
This website uses Facebook social plugins, which are operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The integrations can be recognized by the Facebook logo. Information about all Facebook plugins can be found at the following link: https://developers.facebook.com/docs/plugins/
The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence on the nature and scope of the data that the plugin transmits to the servers of Facebook Inc. Information on this can be found here: https://www.facebook.com/help/186325668085084
The plugin informs Facebook Inc. that you, as a user, have visited this website. It is possible that your IP address will be stored. If you are logged into your Facebook account while visiting this website, the aforementioned information will be linked to it.
If you use the functions of the plugin—for example, by sharing or “liking” a post—the corresponding information will also be transmitted to Facebook Inc.
If you want to prevent Facebook Inc. from linking this data to your Facebook account, please log out of Facebook before visiting this website.
YOUR RIGHTS
You have the right to access, rectify, erase, restrict, transfer, revoke, and object to the processing of your data. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you have the option of lodging a complaint with the supervisory authority. The Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is responsible for complaints.
YOU CAN REACH US AT THE FOLLOWING CONTACT DETAILS:
Hotel Mondschein Hans Ischia & Co
The Ischia Family
Mariahilfstraße 6
6020 Innsbruck
Austria
Tel.: 0512 22784
Email: office@mondschein.at
Website: www.mondschein.at
Data controller: Dr. Karl-Josef Ischia
MISCELLANEOUS
We reserve the right to change this privacy policy at any time and adapt it to new developments. The new version shall apply as soon as it is made available on our website.